By: Lacie Gordon
My name is Lacie- Ann, and I am the logistics manager and head of customer service. At Triple A Plaza, we care deeply about our customers, and we strive to ensure they have the best experience.
I’ve been a part of this exceptional team for the past 7 years, and I am constantly learning new things about how to better serve and connect with our customers. Over the years, I’ve refined my approach to customer service, and here are some of the things I’ve learned that may help you:
What is customer service?
At its core, customer service is the way you treat your customers. It is the cornerstone of the service industry. Even if your product or service is high-quality, it is the quality of customer service that ultimately keeps people coming back.
At Triple A Plaza, we provide a variety of appliance services and interact with our customers daily. As the head of the logistics and customer service departments, I make it my responsibility to deliver an experience that makes every customer feel seen, heard, and valued.
Listening First: The Power of Reassurance
I prioritize active listening, reassuring our clients that we will do everything we can to resolve their concerns efficiently and effectively. One simple but powerful step I take is making the effort to remember customers’ names.
This personal touch elevates our interactions, making them feel more meaningful. I want each customer to know that I am on their side as we work together to solve whatever issue they’re facing, and this approach consistently leads to more positive and memorable exchanges.
A Solution-Oriented Mindset
Showing genuine care and maintaining a solution-oriented mindset are essential to achieving high customer satisfaction and retention. I truly enjoy interacting with our customers at Triple A Plaza.
Over the years, I’ve built strong rapport with many returning clients, and it brings me great joy to help people within the scope of my role and do everything I can to brighten their day.
